Hotel Pullman Zamzam Makkah

Pullman Zamzam Makkah Hotel

Imagine your window opening directly onto the holiest place on earth, where the call to prayer touches your heart before it reaches your ears, and where the lights of the Holy Mosque blend seamlessly with the light within your soul. At Pullman ZamZam Makkah, you need only a glance to connect with the Kaaba — the distance between you and it is measured in moments, not meters. Throughout the hotel’s corridors, you’ll sense the fragrance of tranquility, with every detail carefully designed — from wall colors inspired by the serenity of the sacred place to beds that embrace you as if they know you’ve come to rest from the noise of the world. This is more than a stay; it is a calm passage into an experience that embraces your spirituality and remains etched in your memory.

Location and Nearby Landmarks

The hotel is located within the Abraj Al Bait complex, directly facing King Abdulaziz Gate. If you’re wondering how far Pullman ZamZam Makkah is from the Haram, it is only steps away from Al Masjid Al Haram and the Holy Kaaba. The Kaaba is approximately 0.3 miles (about 500 meters) away, just a few minutes’ walk, and the Abraj Al Bait complex itself offers over 450 shopping outlets. Pullman ZamZam Makkah is about 10 kilometers from Jabal Al-Noor (Hira Cave) and around 73 kilometers from Jeddah Port.

Room Types and Views

Pullman ZamZam Makkah offers a large selection of rooms with various options:

• Classic Rooms: Available with two or three beds, offering views of the Haram or partial views of the Kaaba.
  
  

• Junior Suites: Spacious, elegant, and luxuriously decorated, with stunning views of the Haram and Kaaba.
  
  

The hotel has approximately 1,315 rooms and suites, all equipped with Select Comfort beds, seating and dining areas, modern TVs, minibars, and safes. Some rooms feature a direct radio receiver for the Haram, allowing you to follow prayers from the comfort of your room.

Facilities and Services

High-speed internet with free Wi-Fi throughout the property. Indoor parking with valet service (extra charge), as well as premium limousine transfers for ease and comfort. 24-hour reception desk, concierge services, and luggage storage. Laundry and dry-cleaning services, dedicated bell staff, and modern elevators. On-site ATM, multilingual staff to serve guests from around the world, a fully equipped business center, a quiet library, designated smoking area, and a fully equipped conference room. The hotel is fully accessible for wheelchair users, with adapted rooms and showers designed for guests with disabilities.

Dining and Beverage Services

Pullman ZamZam Makkah delivers a world-class culinary experience, with an expert team of chefs preparing dishes that suit all tastes and cultural preferences, respecting the dietary needs of guests from across the globe:

• Al Zahra Restaurant: The hotel’s main dining venue, offering a rich blend of international, Arabic, and Asian cuisines in an authentically Islamic setting.
  
  

• Al Safa Breakfast Lounge: Recently renovated in an elegant style, located on the 32nd floor, serving delicious meals with breathtaking views over Makkah’s skyline.
  
  

• Al Marwa Dining Room: An ideal choice for those who appreciate a calm atmosphere, serving carefully curated meals in a stylish, comfortable setting.
  
  

• Tea Lounge: A warm space to enjoy fine teas, coffees, refreshing beverages, and a selection of pastries and fresh-baked goods.
  
  

During Ramadan, the hotel offers special arrangements for Suhoor and Iftar.

Stay Policies

Rates and Fees

Certain fees and deposits may apply for the use of specific facilities or services, whether during your stay or at check-in/check-out:

• Buffet breakfast: SAR 90 per person
  
  

• Valet parking: SAR 400 per day
  
  

• Early check-in: SAR 400 (subject to availability)
  
  

• Late check-out: SAR 400 (subject to availability)
  
  

• Rollaway bed: SAR 400 per night
  
  

These amounts may not include VAT and are subject to change based on hotel policy or seasonal rates.

Payment and Cancellation Policy

The hotel accepts credit cards (Visa, MasterCard, etc.), and in some cases cash payment upon arrival. Cancellation policies vary by season (Ramadan, Hajj, Umrah), so reviewing the detailed terms before booking is recommended.

Pet Policy

Pets are not allowed.

Hajj and Umrah Season Policies

During Hajj season, an official permit is required, and bookings are typically available only to Saudi citizens and non-pilgrims. During Umrah season, the hotel can assist eligible and vaccinated residents in obtaining Umrah permits via official applications.

Prohibited Items

Smoking is allowed only in designated areas. Loud parties or any behavior that disturbs the atmosphere of respect around the Haram are not permitted.

Frequently Asked Questions

• How far is Pullman ZamZam Makkah from the Haram? You exit directly into the courtyard and walk on marble floors for about two to three minutes to reach the Haram.

• What is the hotel’s contact number? Tel: (+966)1/25715555 – Fax: (+966)1/25715999

• Does the hotel offer Haram views? Yes, some rooms have direct or partial views of the Haram or Kaaba.

• Is breakfast free? No, it is available for approximately SAR 90 per person.

• What are the check-in and check-out times? Check-in from 2:00 pm, check-out until 12:00 pm, with late check-out available for a fee.

• Are pets allowed? No, pets are not permitted.

• Is there parking available? Yes, with valet service at about SAR 400 per day.

Guest Reviews and Experiences

The hotel holds an average rating of 7.8/10, praised for its location, service, and room cleanliness. Guest comments highlight Kaaba views, clean rooms near the internal prayer areas on the 9th and 10th floors, and excellent breakfast. The location is directly in front of the Haram, with friendly and helpful staff.

Overall, Pullman ZamZam Makkah offers a strong combination of spiritual proximity, quality service, and family-friendly amenities. While some note that certain rooms and bathrooms could benefit from updates, the majority praise its service, location, and breakfast.

Final Recommendation

If you are seeking a luxurious stay in unparalleled proximity to the Holy Mosque, with full amenities and refined service, Pullman ZamZam Makkah is an excellent choice. It promises a spiritual journey that blends serenity, beauty, and attentive care. Contact Manarat Almusafer now to book your stay and enjoy special offers.